Website and Order Terms

Draft for client review. The operator's legal identity and retention details must be confirmed before launch.

Submitting an order

This website records your request for a du home internet plan. An order reference confirms that your request was saved; it does not confirm coverage, eligibility, installation or activation. No payment is collected through this checkout.

Plans, prices and contracts

Plan details and promotional and regular monthly prices are shown before submission. Listed plan prices exclude 5% VAT; the checkout shows VAT and the monthly total. Promotions apply for the period stated on the selected plan. du's service agreement, eligibility requirements and applicable contract terms are confirmed before activation.

Delivery and installation

Dates are preferences, not guaranteed appointments. Requests are limited to the next 30 days. The same-day request cutoff is 1pm in the UAE. Home Wireless requires router delivery; fibre requires du installation and suitable building access. The team confirms availability and timing after verification.

Your details and verification

Provide accurate contact and address details. By submitting the checkout consent, you agree to be contacted on the supplied number for order verification and understand these terms and the Privacy Policy. Do not upload Emirates ID images through this website.

Changes, cancellations and support

Contact ask@du-partner.ae with your website order reference to request a correction or discuss cancellation before activation. Any service cancellation terms or charges must be confirmed under the applicable du agreement; this website does not promise a separate cancellation or refund policy.

Responsible use

Do not submit automated, misleading or unauthorized orders. Submission limits protect customers and the service. If a request fails, use the provided retry action so the same submission can be recovered without creating an accidental duplicate.